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First thing’s first - it is of utmost importance that Luna & Rose is contacted on info@lunaandrose.co in advance and made aware of your decision to return your item. We must be contacted within 14 days of the delivery date that you received your item, as all purchases become final within 14 days of you receiving your packaged item.
Items must be in an unworn condition and within the original packaging. There may be additional charges for postage on the new item.
Please note: We do not send return shipping labels. All return shipping costs are to be covered by the customer returning the item to us, in New Zealand or Bali.
All items purchased on sale are final and we will not accept returns or exchanges for any item that was purchased through a sale promotion or discount code on our website (Excluding our 10% off welcome code).
Due to hygiene reasons, we can not accept returns on earrings so please select carefully.
Please check the sizing guide at the bottom of our website before purchasing or contact us on info@lunaandrose.co for any specific sizing queries you may have. If your ring or bracelet needs to be altered, we are more than happy to do this for you for a small fee as well as any postage incurred.
Unless the goods are damaged, defective or not as specified in your order, you are responsible for the cost of returning the goods to us. Please note we will cover a maximum of $10 per return postage per package.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods so please package items well.
Please also note that we do not accept returns for items that may arrive later than expected due to delays in shipment services.
FAULTY ITEMS
We endeavor to produce items of the highest quality, however, they are handcrafted by humans not soulless robots. Sorry robots. On occasions faults can occur. If we are unable to repair the item or replace it, you will be credited the original costs including postage. However, if any import duty, customs fees and levies were charged, these are not refundable.
SALE GOODS
Please note that our sale items are priced accordingly and no other discount code or promotion may be used with the purchase of sale items. Nice try though. All sale items are final and we will not accept returns or exchanges for any item that was purchased through a sale promotion on our website. Please choose sizes carefully and refer to our sizing guidehere on our website.
