FREE WORLDWIDE SHIPPING OVER $300

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Most likely, a big yes. As a sustainable driven brand we produce in small batches to ensure we are not over-producing stock that we can’t sell. This often means our pieces sell out quick. Please email us the item you would like re-stocked and in which size and we can let you know if it will be getting restocked and an approximate date for that. 

Great question. We have put together a pretty nifty size guide that you can find overhere. If you still have queries, please contact us via our contact page and we can help get to the bottom of your issue.

Well you’re lucky aren't you! Did you check your SPAM folder? Please note that we only sometimes offer one-time use discount codes that can only be used once per customer. If it’s not lurking in your SPAM folder, perhaps you have already used up your one chance.

If you would like to change your order please get in touch ASAP after placing your order. As orders are shipped at 9am NZST every business day, we will be unable to change your order after 12pm.

Sure thing. Depending on if your requested size is available in stock when we receive your return, we will be able to process an exchange for you. Please note that we are NOT able to exchange or refundn any items purchased through a sale.

Please get in touch with us via our contact pagehereon our website or email us directly oninfo@lunaandrose.co

Our sincerest apologies if an item you have received is not in perfect condition. As soon as your order arrives, please email an image of the fault, along with your proof of purchase (your order number) to info@lunaandrose.co for review. We have a four-week faulty claims period in which we can offer repair, replacement or refund options for you. 

Of course. You can either select our standard shipping option (12-21 working days) which is free for all orders over $300 and means your package will be getting delivered to you via your national postal network or you can select DHL, which is a much quicker and more reliable service (3-8 working days).

Free to Indonesian addresses (2-4 working days)

$10 to NZ addresses.

Free on all international orders over $300AU (12-24 working days)

$15 to all international orders under $300AU

$35AU for DHL Delivery to all international destinations (3-8 working days)

Please allow 1-2 days working days for the packing and dispatch of your order. From there, it’s out in the big wide world and you can track your package via the tracking number we have sent it on.

Once Luna & Rose has packaged and dispatched your order, we work with third party shipping companies to deliver your package to you wherever you are in the world. Post Haste will deliver all NZ orders and, depending on which shipping option you selected at the checkout, either DHL & EMS (your national post network) will be responsible for delivering all international packages outside of New Zealand. 

 

If you check your tracking email, you will be able to directly click on the link to see the latest scans for your package. Once your package arrives into your country, you can also give this tracking number to your national postal service for updates within their network also. 

 

Once items have been shipped they become the property and responsibility of the purchaser. Refunds or replacements will not be given for products that are missing, stolen or damaged in transit. It is the customer's responsibility to liaise with relevant postal service

Once dispatched, you will be sent an email from Luna & Rose with your tracking number and a link to click to track the status of your order and estimated delivery. With this link you are free to track your parcel at your own convenience, at any time using the online tracking service

If you are in New Zealand, please allow 4 working days since your order was dispatched for the delivery of your order. If you are outside of New Zealand, please allow up to 28 working days for the delivery of your item from the dispatch date.

 

Alternatively, please contact the shipping provider directly (Either DHL or your national shipping company). You can find this on your shipping confirmation email, depending on which shipping option you selected at the checkout. Contacting us directly about your tracking will only take more time, as you know - we’re not the shipping company. 

You are welcome to return your sale item(s) to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternative style or size via our online store. 

 

All items must be sent back in their original, unworn condition, jewellery in their original packaging and with all tags attached. Please note that we do not cover return shipping costs and all shipping charges are non-refundable.

You are welcome to return your item(s) purchased with a discount code to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternative style or size via our online store. 

 

If you have purchased your item with our 'welcome' discount code that you receive when you sign up to our emails, you are able to return your item for either a store credit or a refund. All items must be sent back in their original, unworn condition, jewellery in their original packaging and with all tags attached. 

You will be required to pay for your own shipping costs if you decide to return an item from your order, unless the item is proven to be faulty. Shipping costs are non-refundable, which means we do not refund any original shipping charges that you have paid. For any returns, we highly recommend using a reliable tracked service as Luna & Rose are not held liable for any lost packages and take no responsibility in tracking your return.