Every Luna & Rose piece is handcrafted with care. If your item arrives faulty, please contact us immediately at info@lunaandrose.co with:

• your order number
• A description of the issue
• Clear photograph of the issue
  

If the item is confirmed as faulty, we will repair, replace, or refund the original purchase price.
Please note that we have a four-week faulty claim period from when your order was deliverd.

Of course! We ship globally everyday and have 2 options for you to choose from.

You can either select our standard shipping option (12-21 working days) which is free for all orders over $300AU and means your package will be getting delivered to you via your national postal network or you can select DHL/FEDEX, which is a much quicker and more reliable service (3-8 working days).

Our packages are dispatched from our Bali Head Office. Please be aware of any import duties that your country may charge as we will not be held responsible for any import duties related to your package.

Please consult your local customs website for possible import duties associated with your purchase order amount (These are generally based off of your total order value). Many countries have free-trade agreements which means there are no import duties for packages from Indonesia - woohoo!

You are welcome to return your sale item(s) to us for a store credit. Your store credit will be issued in the form of an online voucher, which you can apply at the checkout to purchase an alternative style or size via our online store.  

All items must be sent back in their original, unworn condition, jewellery in their original packaging and with all tags attached. Please note that we do not cover return shipping costs and all shipping charges are non-refundable.

Please note that we do NOT accept returns, refunds or exchanges on any of our items sold as Samples.

You are welcome to return your item(s) purchased with a discount code to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternative style or size via our online store. 

If you have purchased your item with our 'welcome' discount code that you receive when you sign up to our emails, you are able to return your item for either a store credit or a refund. All items must be sent back in their original, unworn condition, jewellery in their original packaging and with all tags attached. 

PLEASE NOTE: If you order was eligible for Free Shipping & you decide to return the item so that your order falls under the Free Shipping Threshold (Or you return the order entirely) there will be a $15AUD Charge for orders shipped via our Regular Shipping service & $35AUD Charge for orders shipped via Express Shipping.

You will be required to pay for your own shipping costs if you decide to return an item from your order. Shipping costs are non-refundable, which means we do not refund any original shipping charges that you have paid. For any returns, we highly recommend using a reliable tracked service as Luna & Rose are not held liable for any lost packages and take no responsibility in tracking your return. 

PLEASE NOTE: If you order was eligible for Free Shipping & you decide to return the item so that your order falls under the Free Shipping Threshold (Or you return the order entirely) there will be a $15AUD Charge for orders shipped via our Regular Shipping service & $35AUD Charge for orders shipped via Express Shipping.