Yes, good looking human at the front - what’s your question?

If you can't find your answers here, please try checkout out our Shipping Page, Returns & Exchanges Page or our Size Guide

FAQ'S

Most likely, a big yes. As a sustainable driven brand we produce in small batches to ensure we are not over-producing stock that we can’t sell. This often means our pieces sell out quick. Please email us the item you would like re-stocked and in which size and we can let you know if it will be getting restocked and an approximate date for that.

Great question. We have put together a pretty nifty size guide that you can find over here. If you still have queries, please contact us via our contact page and we can help get to the bottom of your issue.

Well you’re lucky aren't you! Did you check your SPAM folder? Please note that we only sometimes offer one-time use discount codes that can only be used once per customer. If it’s not lurking in your SPAM folder, perhaps you have already used up your one chance.

If you would like to change your order please get in touch ASAP after placing your order. As orders are shipped at 9am NZST every business day, we will be unable to change your order after 12pm.

Sure thing. Depending on if your requested size is available in stock when we receive your return, we will be able to process an exchange for you. Please get in touch with us via our contact page here on our website or email us directly on info@lalunarose.com

Our sincerest apologies if an item you have received is not in perfect condition. As soon as your order arrives, please email an image of the fault, along with your proof of purchase (your order number) to info@lalunarose.com for review. We have a four-week faulty claims period in which we can offer repair, replacement or refund options for you.

All countries have different rules and regulations regarding taxes, duties and customs regulations. Our international shipping cost does not include any taxes or duties which may be applied by customs at your destination country. These are beyond our control and every country is different. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly or visiting their website to see what your country's rules are.

No worries. While we can't back-date discount codes to orders already placed, you CAN use this discount code for your next order with us. So if you have received a code as a welcome, this is able to be put towards your next purchase with us as it is a one-time unique discount code associated just to you.

Once your order is placed with us, the sale is final.

You are welcome to return your item(s) purchased with a discount code to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternative style or size via our online store. 

If you have purchased your item with our 'welcome' discount code that you receive when you sign up to our emails, you are able to return your item for either a store credit or a refund. All items must be sent back in their original, unworn condition, jewellery in their original packaging and with all tags attached. 

Please note that we are unable to accept earrings for any returns, exchanges or credits due to Health & safety reasons. The sale of all of our earrings is final.

You will be required to pay for your own shipping costs if you decide to return an item from your order, unless the item is proven to be faulty. Shipping costs are non-refundable, which means we do not refund any original shipping charges that you have paid. For any returns, we highly recommend using a reliable tracked service as Luna & Rose are not held liable for any lost packages and take no responsibility in tracking your return. 

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