RETURNS & CHA CHA CHA EXCHANGES

 

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RETURNS & EXCHANGE INFO

To return an item in your order, please submit a return by contacting our team through our contact us page here on our website or emailing us on info@lalunarose.com with your Order number & item that you wish to return within 7 days of delivery. After 7 working days from delivery, your order becomes final and no further returns can be applied. Items must be in an unworn condition and with the original packaging. 

Please note that we do not cover return shipping costs and all shipping charges are non-refundable.

You are welcome to return your sale item(s) to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternative style or size via our online store. 

All items must be sent back in their original, unworn condition, jewellery in their original packaging and with all tags attached. Please note that we do not cover return shipping costs and all shipping charges are non-refundable.

You are welcome to return your item(s) purchased with a discount code to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternative style or size via our online store. 

If you have purchased your item with our 'Welcome' discount code that you receive when you sign up to our emails, you are able to return your item for either a Store Credit or Refund. 

All items must be sent back in their original, unworn condition, jewellery in their original packaging and with all tags attached.

You will be required to pay for your own shipping costs if you decide to return an item from your order (Unless the item is proven to be faulty). Shipping costs are NON-REFUNDABLE which means we do not refund any original shipping charges that you have paid. For any returns, we highly recommend using a reliable tracked service as Luna & Rose are not held liable for any lost packages and take no responsibility in tracking your return.
Please note that a minimum $10 shipping fee will be charged for returns on all orders that received 'FREE SHIPPING' on their original order over $250.

Due to Health & Hygiene reasons, we can not accept returns on any earrings, lingerie or swimwear. Please contact us if you believe your item is faulty.

Unfortunately we do not accept returns for items that may arrive later than expected due to delays in shipment services.

We endeavor to produce items of the highest quality only.  It should be realized though, that all our pieces are hand made by real humans. And just like us, on occasions faults can occur. If we are unable to repair the item or replace it, you will be credited the original costs including postage.

However, if any import duty, customs fees and levies were charged, these are not refundable. 

Please contact us on info@lalunarose.com with your order number, faulty item including photo's of the fault & we will be in touch as soon as we can.

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