YOUR PRIVACY

We understand the importance of your privacy and are committed to protecting your information. We promise not to share or disclose any of your information to third parties or sites without your permission.
If you choose to create an account with Luna & Rose, you have the choice of being added to our mailing list where we may occasionally update you on our latest products, pop-up stalls and promotions. If at any time you want to be removed from our database, please contactinfo@lunaandrose.co and we will action this for you. 

TERMS & CONDITIONS OF USE

This website is owned and operated by LUNA AND ROSE LTD. 

Throughout the site, the terms “we”, “us” and “our” refer to Luna & Rose. Luna & Rose offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
The use of this site is governed by the terms and conditions set out below for online trading between Luna & Rose and the user of this website (“You/Your”). Please read them carefully before proceeding to enter the website. Your use and Your submittal of any Purchase Order to Luna & Rose indicates Your acceptance of these terms and conditions.

PRODUCTS & CONSENT

All Luna & Rose, products and prices depicted on this Website are subject to change at any time without notice. We make all reasonable efforts to accurately display the photos and descriptions of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Website. By placing an order with us, you represent and confirm that the products ordered will be used only in a lawful manner.

When we engage in a site-wide sale, no further discount codes will be valid and any order using a discount code during this time, will not be processed. 

SHIPPING INFORMATION

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

INFORMATION ACCURACY

We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. For example, products included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the site. A change in this information does not change your previous or current order with us.

In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the Website as and when discovered. Any orders placed for an item that the price was incorrect will be cancelled and customer contacted.

We always endeavour to share images that relate as close as possible to the item that you will receive although, please be aware that some screens show colour differences and the item you received may vary up to 30% than that shown on screen. Please also be aware that every batch of our Plant Dyed apparel can differ up to 30% in colour due to the organic nature of the leaves used to create our dyes. While we endeaver to produce every batch of clothing as close as possible to the images displayed, this can not always be 100% accurate. If you have specific colour requests, please contact us directly to confirm. 

PLACING AN ORDER / ORDER ACCEPTANCE

Please follow the instructions on the Website to place your orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an e-mail acknowledging that we have received your order (“Order Confirmation”). While it is our practice to confirm orders by email, the receipt of an email Order Confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (“Shipping Confirmation”). A contract with us will be formed only when you receive the Shipping Confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products or services which may have been part of your order in the same or a separate Order Confirmation. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.

USE OF WEBSITE

You agree, that You will use this website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose. You agree You will not hack into this Website or Luna & Rose computer systems or the computer systems of other users of this Website and will not violate or attempt to violate the security of this Website. Hacking means unauthorised access, interference and/or malicious damage and includes without limitations, mail bombing, propagating viruses, worms or other types of malicious systems, broadcast attacks, deliberate attempts to overload a computer system or any other method designed to interfere or damage with the operations of a computer or Website.

As you browse Luna & Rose advertising cookies may be placed on your computer so that we can understand what you are interested in.
By entering this Website, you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. Luna & Rose reserves the right to change this Agreement at any time and any such changes will be posted on this Website.

WEBSITE AVAILABILITY

This Website may at times be down due to scheduled or unscheduled activities however, Luna & Rose will aim to, within our control, limit the amount of down-time and We will not be held accountable for the consequences of any down-time.

GOVERNING LAW

This Agreement will be governed by the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of that state.
DEFINITIONS
“Agreement” meaning the terms and conditions that apply to the use of this Website which may be amended from time to time.
“Products” means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
“Purchase Order” means the online purchase order form to be completed by You in relation to Your purchase of the product.
“Website” means internet website with the URL https://www.lunaandrose.co and any other associated websites.
The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are either the property of, or used with permission by, Luna & Rose Limited and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. Should you wish to use any material on this site, please send an email to info@lunaandrose.co. You may not modify the information or materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

WHOLESALE ORDERS

MINIMUM QUANTITY 

A minimum order spend applies for wholesale orders of Luna & Rose product. All Wholesale orders must be $1000.00 AUD / NZD or over to be considered a wholesale stockist.

FREIGHT

We ship via a tracked shipping service ex Indonesia which is usually DHL or FEDEX (Depending on your location globally.) if requested at checkout. There is a flat rate charge for all Wholesale orders which is calculated and applied to your cart at checkout. (Please select 'Wholesale Shipping' at the checkout). Alternatively, for all direct email wholesale orders, a freight charge will be applied to your invoice directly.

In-stock items usually ship within 2 business days of payment receipt. If you place an order that contains both pre order and in-stock items, the order will be shipped when all stock is ready for dispatch.

RETURNS & CANCELLATIONS

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We DO NOT accept the return of unsold goods or change of mind. For any 'faulty' items we will repair or replace within 4 weeks of the item being returned to our office. 

EXCLUSIVITY

Please note as a Luna & Rose stockist you do not automatically receive exclusivity in your area and without a written agreement we cannot guarantee exclusivity. If you would like to stock Luna & Rose exclusively please contact us via email to discuss your options.

ORDER DISPATCH

We try to ship your order out as soon as possible, however please note that most of our Wholesale orders are Made To Order specifically for each store. In-stock items will usually ship within 2-3 business days, made to order Wholesale orders take 4-8 weeks to ship. Please contact us via email for any questions regarding the delivery time frame of your Wholesale Order.

PRICES 

Prices shown on order forms are inclusive of GST, prices online are inclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our website.

Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.

DISTRIBUTION

Luna & Rose products may not be distributed through any physical or online marketplaces, including eBay, Etsy, Amazon etc. Selling Luna & Rose products on these marketplaces breaches our distribution policy and is not allowed under any circumstance.

PAYMENT TERMS

All orders must pay 50% deposit of their order within 14 days of placing their order with Luna & Rose. The remaining 50% must be paid in-full before shipping unless previously agreed.  

COPYRIGHT & INTELLECTUAL PROPERTY

All Luna & Rose product images and product copy are subject to copyright and are the property of Luna & Rose. Approved Luna & Rose stockists are welcome to use any of the images on the Luna & Rose website for the purpose of promoting the product/s. High res images are available, contact us via email. Please contact us if you are unsure of image usage.

Product Modification Luna & Rose products can not be modified in any way for resale or distribution. If you are unsure about product usage please contact our team to discuss further.

LIABILBITY

Luna & Rose cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.

AGREEMENT OF TERMS

By placing an order with Luna & Rose via this Website or via Email, you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.

COOKIES

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords, Facebook & Instagram. These ads may appear on this website or other websites you visit.